Customer Case Study : Smartlinks

Customer: Mascot Robotics and Automation

Location: Rajkot, Gujarat, India

Mascot Robotics and Automation is a product company that has the country’s best CNC Cutting Tools and precision measuring instruments along with Material Handling Equipments in its kitty.  Mascot is authorized in providing ISCAR, an Israel metal cutting solution along with German, Korean & Taiwanese Machine Tools Cutting Solutions.

Mascot is the leading universal robots channel partner in India who beliefs in catering Industry 4.0 solutions to their clients, with this vision and mission they are now able to do remote diagnostics and health monitoring of the robotic automation projects and can keep the automation cell 99% up

Solving customer problems is a top priority for Mascot CNC Tools. Whenever the customer needs any technical support, Mascot's engineers used to visit the customer premise to troubleshoot/solve the issue.  Depends on the severity of the issue, the turnaround time to resolve the issue becomes highly critical. 

Beyond spending time on travel, the engineers need to get an entry pass and complete the regular security check at the customer site. Mascot realized that most of their engineer's time is spent on transit to customer locations than solving the actual problem the customer is facing. Mascot decided to solve customer problems with the help of technology so that they solve customer problems quickly and save a lot of time from travel.

Mascot CNC Tools chose Smartlinks to support their customers from remote. Smartlinks helps the support engineers connect to the Robots, CNC Machines, PLCs, SCADA, and HMI from a remote location.

The Technical Support Engineer uses the Smartlinks Client Application to connect to the DaacoX gateway present in the customer location via Smartlinks cloud service. Smartlinks cloud service allows the remote user to access the industrial assets.

Smartlinks ensures that only an authenticated user is allowed to access the industrial assets. The entire communication happens over a Virtual Private Network (VPN) tunnel. The remote user gets access after the two-step authentication process. Only the DaacoX gateway is connected to the internet and all the industrial assets remain connected to a private Local Area Network.

Smartlinks helps Mascot's engineers support their customer's plants at different locations from remote.

  • No delay in attending to customer problems
  • Huge time save from travel
  • No waiting for visitor pass & security check

Both Mascot CNC tools and their customers are happy. 

Thanks to Mascot CNC tools for choosing Smartlinks and providing an opportunity to work with you.